Soul Trees is operated by Valeria Bianco (ABN 32953450343). We are committed to protecting your privacy and complying with applicable laws that set standards for managing personal information. This policy outlines our personal information management practices.
Specifically:
There are some matters to which this policy does not apply. These are referred to in clause nine below.
We collect and hold personal information that is reasonably necessary for the operation of Soul Trees Bio Urns, which may include:
Identity Protection Options:
You can choose not to identify yourself or use a pseudonym when interacting with us. However, this option may not be practical when you shop online. Additionally, legal requirements or court orders may dictate otherwise.
When we collect personal information about you, we do so by recording it. We do this when:
We may collect personal information about you by accessing data from other sources. We analyse this data alongside the information we already hold to understand your likely preferences and interests.
Use of Technology:
When you visit our websites, social media pages, and mobile applications or click on our advertisements, we collect information through technology that operates in the background, such as cookies. For details about this technology, I’d like you to please take a look at the Cookies Statement at the end of the policy.
Sources of Information:
Most of the personal information we collect comes from your direct interactions with us. However, we may also be able to get your information from other suppliers who share a relationship with you or on whose behalf we process your purchases.
Personal information we hold is stored on our web servers in secure environments. These servers may be operated by us or by our service providers. In all cases, we have rigorous information security requirements to eliminate risks of unauthorised access to and loss, misuse or wrongful alteration of personal information.
All PayPal credit/debit card information you provide to us is transmitted via secure technology to the payment processor. We do not store details.
Your personal information is password-protected to prevent unauthorised access to it. You should not divulge your password to anyone.
When we collect, hold, use and disclose your personal information, we do so primarily to sell and promote our products and services to you and improve the range of our offerings. For example:
We disclose personal information we collect to support the sale and promotion of our products and services. For instance, we may share your information within our group or with service providers who help us operate daily. Additionally, your data could be used to determine whether we buy or sell businesses.
Use of De-Identified Data:
We may de-identify your personal information to create anonymous data. This anonymous data helps us understand preferences and shopping patterns.
If you wish to complain about a breach of our privacy rules, please get in touch with our Privacy Officer using one of the contact points provided earlier. You could write down your complaint and include specific details. Our Privacy Officer will look into the matter and strive to resolve it quickly.
You will receive updates about the outcome of the investigation. Suppose you remain dissatisfied with the resolution and no other complaint resolution procedures apply. In that case, the Privacy Officer will inform you that you can refer your complaint to the Privacy Commissioner for further investigation (see contact details in clause 10 below).
This privacy policy is current as of the date below. We may update it periodically. When we make changes, we will publish the revised version on Soul Trees Bio Urns. The new version will take effect from that point on.
This is a policy. Depending on the nature of your dealings with us and our particular businesses, additional privacy notices and terms may be relevant to you.
More information about privacy law and privacy principles is available from the Privacy Commissioner.
The Privacy Commissioner may be contacted at:
Cookie Use Information:
This statement explains how we use cookies when you visit online content on your computer or mobile device. This includes websites and mobile apps that display or promote our products and services. The content can be our own or from interested parties, like our banner advertisements.
Cookie Settings:
We, or our partners, may set cookies on your device. Some cookies come from companies that analyse information on our behalf. Additionally, we may access third-party cookies set by others.
You should know about cookies because they involve collecting information about you (which may or may not be personal information) in a way that may not be obvious to you.
Cookies are small information captured when your device is used to access online content. The person who arranges for the cookie to be set stores cookies in your device. This person may be the provider of the accessed content, or it might be a 3rd party. 3rd party cookies provide information about your device’s access to multiple discrete sites or data sets.
We allow cookies to be used for three reasons.
You can control how much your device allows cookies to be set. You can do this by changing the settings on your device’s software to access the internet (your browser software). For example, depending on your device’s browser, you may be able to turn off third-party cookies.
Much information about how cookies work and how to change your browser’s preferences is available. This includes information at the following links: