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Shipping and Handling

Domestic Shipping

Stock of Bios Urn is held ready for dispatch in our Australian warehouse. Business hours are Monday to Friday 9am-5pm, but available 24/7 if the delivery is urgent. Please phone our office on  (03) 9783 3605 or 0415 215 597 and we will do our best to help you.
IMPORTANT: To make deliveries faster and easier, we suggest you to order your Bios Urn to the nearest Distributor to your location. In case you cannot find one, please note we will take care of sending your Bios Urn from the nearest warehouse.

International Shipping

Please note that in case your package is going to any other country it may be subject to the customs fees and import duties. These charges and all associated shipping charges will be the recipient’s responsibility.
IMPORTANT: According to our company policy, all will be managed only by the Distributors/Retailers/Wholesalers appointed in that Country.

Please note that the shipping options currently available to us, we cannot guarantee the integrity of our products would not be compromised or damaged during shipping. As such, please understand you are willing to solely bear these risks if you request us to ship anyway. If you understood these conditions and chose to proceed to buy our products, it will be taken that you accepted the consequences of the conditions.

There shall not be any return policy applied to international shipping.

Soul Trees is currently looking for Retailers within the states of Victoria , South Australia and Tasmania. For more information, please email

Return Policy

Should you wish to return your order, please notify us within 2 days of receipt of products with a valid reason for return. Except in relation to faulty or incorrectly supplied goods, all products purchased on the website may not be returned for a refund or exchange.

With hands of genuine passion put into every urn we produce, we take pride to bring you the best quality product to enjoy. If you are not fully satisfied with your purchase, we will like to know. Please email to:

Bios Urn reserves the right to limit or deny returns.