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Soul Trees is operated by Valeria Bianco (ABN 32953450343). We are committed to protecting your privacy, and to compliance with applicable privacy laws which set out standards for the management of personal information. This policy outlines our personal information management practices. Specifically:
There are some matters to which this policy does not apply. These are referred to in clause 9 below.
We collect and hold personal information that is reasonably necessary for the operation of Soul Trees Bio Urns, which may include:
You generally have the option of not identifying yourself or of using a pseudonym when dealing with us, but not where this is impractical (for example when you shop online with us) or where the law or a court order provides otherwise.
When we collect personal information about you, we do so by making a record of it. We do this when:
We may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we already hold about you in order to learn more about your likely preferences and interests. When you visit our websites, social media pages or mobile applications or click on our advertisements on online media, we may collect information about you using technology which is not apparent to you, for example “cookies“. For information about our use of this technology, refer to the Cookies Statement at the end of the policy.
Most of the personal information we collect and hold about you is from your direct dealings with us, but there are some instances where we may collect your personal information other than from you directly. For example from other suppliers who, in common with us, have a relationship with you, or on whose behalf we process your purchases.
Personal information we hold is stored on our web servers in secure environments. These servers may be operated by us or by our service providers. In all cases, we have rigorous information security requirements aimed at eliminating risks of unauthorised access to, and loss, misuse or wrongful alteration of, personal information.
All PayPal, credit/debit card information you provide to us is transmitted via secure technology to the payment processor. Details are not stored by us.
Your personal information is password-protected to prevent unauthorised access to it. You should not divulge your password to anyone.
When we collect, hold, use and disclose your personal information, we do so primarily to sell and promote our products and services to you and to improve on the range of our offerings. For example:
We disclose personal information we collect for purposes which are incidental to the sale and promotion of our products and services to you. For example, we may disclose your personal information within our group, to service providers who assist us in our day-to-day business operations and as part of buying or selling businesses. We may also disclose your personal information to .
We may de-identify your personal information. We may do this for use and disclosure of the anonymous data to determine preferences and shopping patterns.
If you wish to complain about a breach of the privacy rules that bind us, you may contact our Privacy Officer at one of the above contact points. We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate.
Our Privacy Officer will investigate the matter and attempt to resolve it in a timely way. Our Privacy Officer will inform you in writing about the outcome of the investigation. If our Privacy Officer does not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, our Privacy Officer will inform you that your complaint may be referred to the Privacy Commissioner for further investigation (contact details in clause 10 below).
This privacy policy is current as of the date below. We may change it from time to time. If we do change it we will publish the updated version on Soul Trees from which point the updated version will apply.
This is a policy. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us and on our particular businesses.
More information about privacy law and privacy principles is available from the Privacy Commissioner. The Privacy Commissioner may be contacted at enquiries@oaic.gov.au, or on 1300 363 992, or at GPO Box 5218 Sydney NSW 2001.
This statement gives you information about our use of cookies. This is relevant to when you use your computer or mobile device to visit online content (such as websites and mobile apps) which display or promote us or our products and services. The content may be our own, or may be the content of others in which we have an interest, such as our banner advertisements.
Cookies may be arranged (“set”) by us or by others under an arrangement with us, such as companies whose business it is to analyse information. We may also access information from cookies set by others (“3rd party cookies”).
You should know about cookies because they involve the collection of information about you (which may or may not be personal information) in a way which may not be obvious to you.
Cookies are small pieces of information captured when your device is used to access online content. Cookies are stored in your device by the person who arranges for the cookie to be set. This person may be the provider of the content being accessed, or it might be a 3rd party. 3rd party cookies are used to provide information about your device’s access to more than one discrete site or data set.
We allow cookies to be used for three reasons.
You can control the extent to which your device allows cookies to be set on it. You can do this by changing the settings on the software your device uses to access the internet (your browser software). For example, depending on which browser your device uses, you may be able to disable third party cookies.
There is a lot of information available about how cookies work and how to change your browser’s cookie preferences. This includes information at the following links: